Omnient Support &
Knowledge Base
Clear guides, troubleshooting tips, and friendly technical support for the Omnient app suite.
App-Specific Documentation Hubs
Direct Guides & Keybindingsmyjournl
Encrypted Journal, Password Vault & Direct QR Peer Sync
Complete documentation for Argon2id master passwords, rich Markdown notes, secret obfuscation, 14 languages, and local-first sovereign backups.
Kaanban
Local-First Spatial Kanban Board & Task Velocity Engine
Comprehensive reference for spatial boards, custom status pipelines, keyboard shortcuts, theme switching (Zinc, Cobalt, Purple), and .kaanban backups.
Knowledge Base & Frequently Asked Questions
Quick answers to common questions about features, sync, and security.
When you set a master password in myjournl or Kaanban, the application uses the high-memory Argon2id key-derivation function to generate a 256-bit AES encryption key. This key is used in-memory to encrypt your SQLite database and confidential fields before saving to local disk.
Why We Cannot Reset Passwords:
- No Cloud Database: There is no central server storing your credentials or password hashes.
- Zero-Knowledge Architecture: Your data is protected by industry-standard encryption executed strictly on your hardware.
- True Data Ownership: We deliberately engineered our apps so that no third party—not even Omnient—can access or unlock your personal records.
What you should do if you lose your password:
Check if you exported a sovereign .myjournl or .kaanban backup archive with an earlier password, or verify whether you saved your 24-word emergency recovery phrase during vault setup.
Omnient apps feature a direct Peer-to-Peer Local Network Sync Engine. Instead of uploading your notes or boards to AWS, Azure, or Google Cloud, your devices pair directly across your local Wi-Fi subnet.
Troubleshooting Wi-Fi Sync Issues:
Guest Wi-Fi networks usually block peer-to-peer communication. Ensure both devices are connected to your primary home/office Wi-Fi network with Client Isolation turned OFF.
On iOS, navigate to Settings > Privacy & Security > Local Network and ensure the toggle for myjournl or Kaanban is switched ON.
Corporate VPNs or strict endpoint firewalls (e.g., Little Snitch) may block local port binding. Temporarily bypass local LAN traffic in your VPN settings.
Because Omnient applications store all records locally, you have total sovereignty over your backup archives. You can export full encrypted archives at any time:
- Open myjournl > Click Settings (Gear Icon).
- Select Backups & Export > Click Create Encrypted Backup.
- Set an optional archive password or use your master key.
- Save the resulting
.myjournlfile. - On your new device, open myjournl > Import Backup with Smart Merge.
- Open Kaanban > Open Board Menu.
- Select Export Board Archive (.kaanban) or Export Full Workspace.
- Save the encrypted JSON/SQLite archive payload.
- Transfer via AirDrop, local drive, or secure private folder.
- On target device, select Import Board Archive.
.myjournl and .kaanban files in your personal iCloud Drive, Dropbox, or Google Drive, because they are already AES-256 encrypted prior to leaving your machine.Our Privacy-First Support Model
Zero-Knowledge Troubleshooting Without Accessing Your Private Notes or Keys
Zero Remote Databases
Omnient maintains zero central server databases for our local apps. We cannot look up your email or inspect your entries because no central records exist.
Sanitized Error Logs
Diagnostic reports contain only anonymized stack traces and OS build numbers. Private credentials, journal text, and card titles are never serialized into logs.
Human-to-Human Engineers
When you email support, you interact with engineers who will walk you through client-side recovery steps rather than relying on dangerous remote override scripts.
Still need technical assistance?
Send our engineering team a sanitized support inquiry. We respond within 24 hours.